Question 35
MediumOriginal questionCustomer: Good morning. I bought this phone charger here on Saturday. It doesn't work.
Shopkeeper: Doesn't work? It's a good brand. Did you plug it in properly?
Customer: I plugged it in at home, at my office and at my sister's house. Three different . The phone shows nothing.
Shopkeeper: Maybe the problem is your phone.
Customer: I thought of that. So I tried my phone with my sister's charger. It charged in an hour. Then I tried her phone with this charger. Nothing.
Shopkeeper: (looking at the charger) Hmm. Do you have the ?
Customer: Here. Saturday, the fourteenth. Four hundred and fifty rupees.
Shopkeeper: The box?
Customer: Here. I kept it, just in case.
Shopkeeper: (smiling) You came . All right. I'll test it myself. (He plugs it in.) You're right, it's dead. I can give you a new one of the same kind, or you can choose another and pay the .
Customer: The same kind is fine. But could you test the new one before I go?
Shopkeeper: Of course. After what you've told me, I'd test it twice.
How does the shopkeeper's attitude change during the conversation?
Show the answer and explanation
Correct answer: C
Explanation
At first he suggests she did not plug it in properly or that her phone is the problem. Later he smiles, tests the charger, replaces it and agrees to test the new one "twice".
Worth noting
His last line is a friendly joke, which shows the change.
- Concept
- Following a change in attitude
- Typical timeTypical
- 40 s
- Your timeYours
- —
Ten questions from Poems and conversations, at your own pace.